Over the past five years Norman has been walking the wards of SCUH every week, stopping by to see patients and their families, giving them a reason to smile and laugh together.
After completeing training Nicci and Norman embarked on a career that spanned two countries before settling on the Sunshine Coast.
At SCUH they would visit the Childrens and Adolescent ward as well as waiting rooms and clinics.
"The reaction to Norman has been really fantastic."
This week, Wishlist organised a guard of honour to celebrate the impact Norman had on patients, staff and volunteers.
Despite all the excitement he still stopped outside the coffee shop for one of his favourite treats, a jam drop.