PRIVACY STATEMENT

 

Protecting Your Privacy

 

The Sunshine Coast Health Foundation (known as Wishlist) is committed to providing you the highest levels of service.  Protecting your privacy is important to us.  Wishlist is a Queensland state statutory body and as such must comply with the Information Privacy Principles (IPPs) contained in Queensland Government Information Standard 42.  The Foundation is also subject to the Freedom of Information Act 1992, and the Libraries and Archives Act 1998.

 

Wishlist collects, stores and uses:

 

  1. Personal Information about supporters, volunteers, donors

 

The purpose of these records is to enable Wishlist to engage the community in the provision of a world class health system, through donations, sponsorships, and general support.  Content may include contact information, support given, credit card payments/details, research from public documents and contacts made.

 

The following staff members have access to this information: Foundation CEO, Financial Controller, Fundraising Marketing Coordinator, Administration Officer.

 

Your personal information may be used to:

 

  • thank you for your support
  • keep you informed of how community support makes a difference, locally
  • inform you of our upcoming events and appeals

This information is obtained:

-directly from you, when you provide us with information by phone, mail, web or email or in person

 

  • from third parties such as friends who have referred you to us

 

  • from publicly available sources such as the telephone directory

 

Unless anonymity is requested, we will assume your approval is given for acknowledgment of gifts and/or support.  Individual gifts will be treated with discretion.




 

  1. Employee Personal Information

 

The purpose of these records is to maintain recruitment and employment history, and payroll and administrative information relating to all permanent, contract and temporary employees of Wishlist.  Content may include all matters relating to individual employment, including medical records, disciplinary and/or grievance documentation.

 

The following staff members have access to this information: Foundation CEO and Financial Controller.

 

  1. NambourHospitalStaff Parking Records and Complaints

 

The purpose of these records is to provide a parking service for District staff/customers who have chosen to utilise the parking services of Wishlist at the Nambour General Hospital.  Content may include all matters relating to billing (including payroll numbers for those utilising payroll deduction schemes), over or under-payment, vehicle identification and contact information, correspondence relating to complaints/accident details.

 

The following staff members have access to this information: Foundation CEO, Financial Controller and Metro Car Park/Customer Service Representatives.  In addition the Foundation’s accountant and auditor have access.  Requests for payroll deduction for payment of membership/parking are also made available to the respective payroll departments.

 

By agreement with the Sunshine Coast Health Services District the waiting list of staff seeking access to parking at Nambour Hospital is posted on the District’s intranet site and updated regularly.

 

  1. Personal Information about Vendors

 

The purpose of these records is to allow normal business processed to take place eg. Name, address for payment, contact information, bank account details to allow for electronic payment of accounts, and Australian Business Number.

 

The following staff members have access to this information: Foundation CEO, Financial Controller, Fundraising Marketing Coordinator and Administration Officer.  In addition the Foundation’s accountant and auditor have access. 

 

 



 

 

  1. Personal Information of Members of the Foundations Board of

Directors

 

 

The purpose of these records is to allow Wishlist to meet the governing requirements of the Hospitals Foundation Act 1982.  Content may include contact information, correspondence from the Minister for Health and Director General of the Health Department, and other personal information needed for the Foundation to hold bank accounts, investments, and trade accounts.

 

The following staff members have access to this information: Foundation Chairman, Foundation CEO, Financial Controller, Fundraising Marketing Coordinator and Administration Officer.

 

Disclosure of personal information

 

For the purpose outlined above we may disclose your personal information to organisations outside Wishlist.  The organisations to which information is disclosed include:

 

  • Payroll departments for parking payroll deduction schemes
  • Your representatives (eg Your authorised representatives or legal advisors) only upon your written authorisation
  • Our professional advisers, including our accountants, auditors and lawyers;
  • Government and regulatory authorities and other organisations, as required or authorised by law;
  • An appeal mailing house
  • Telemarketing company (for the purpose of updating our database records)
  • We use discretion when acknowledging gifts received by Wishlist however, unless anonymity is requested, we assume your approval is given for public acknowledgment of gifts and/or support.

 

Forms and guidelines used by Wishlist that solicit personal information will specify the purpose for which the information is being collected; and to whom the information will be shared. (IPP 2 notice)

 

Wishlist has one existing arrangement with Wishlist Spring Carnival Gala sponsors to provide them with contact details of guests.  This arrangement is disclosed to table ambassadors of the event for the information of their guests. 

 

Future contracts, licenses and outsourcing arrangements that utilise personal information of the Sunshine Coast Health Foundation, if any, will contain the necessary provisions in order to comply with the IPPs.

 

 

 

Personal Information Quality

 

The goal of Wishlist is to ensure that the personal information it holds is accurate, complete and up-to-date.  Please contact Wishlist if any of the details provided have changed.  Please also contact the Foundation if you believe the information we have about you is not accurate, complete or up-to date.

 

Procedure to Gain Access to Personal Information

 

Access to your personal information is upon request to the Freedom of Information Office of Wishlist who is the Foundation CEO (07) 5470 6133 or sc-wishlist@health.qld.gov.au

 

Review Procedure

 

If an individual believes that their personal information has not been dealt with in accordance with an IPP they may make a complaint to Wishlist seeking an internal review.  A request for an internal review must be made in writing and must be made within six months from the date when the breach was suspected to have occurred.  Requests should be forwarded to the CEO of Wishlist on (07) 5470 6133 or sc-wishlist@health.qld.gov.au

 

Requests for review will be acknowledged in writing within 14 days from the date on which the application was received, and Wishlist will process the request within 60 days from the date on which the application was received.  Applicants will be advised in writing of Wishlist’s decision.

 

If an applicant does not agree with Wishlist’s decision they may request an internal review.  Wishlist’s CEO will arrange for an internal review to be carried out by an officer who has not previously been involved in the matter.  This will be done within 45 days.  The Wishlist CEO will provide a response in writing to the applicant.

 

Personal Information Security

 

Wishlist is committed to keeping secure the personal information you provide to us.  We take all reasonable precautions to protect the personal information it holds from misuse, loss, modification, disclosure, or from unauthorised access.

 

Contact Us about Privacy Practices

 

If you have any further questions or would like further information about the Wishlist’s privacy and information handling practices, please contact:

 

CEO

Wishlist (Sunshine Coast Health Foundation)

PO Box2610

NAMBOUR WEST QLD 4560

Phone: (07) 5470 6133

Fax:      (07) 5470 6362

Email:  sc-wishlist@health.qld.gov.au

 

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